Delivery Times and Charges
Deliveries are within 1-3 working days from dispatch between the hours of 9am-5pm for Lagos orders and 2-5 working days from dispatch for orders outside Lagos.
For international orders, delivery occurs within 2 to 5 working days from dispatch for Express delivery and 7 to 21 working days from dispatch for standard delivery. Orders are typically processed and shipped out within 24 hours of payment confirmation. Adverse weather or other events may cause delays however Triple A will do its best to process orders immediately following such delays. Note that: Customers will be contacted if order exceeds 2.5kg
In some cases a signature may be required but if nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery. Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently. If you will not be available within the delivery period, please let us know so we can reschedule delivery.
You will find delivery rates for your location when you select the delivery option at checkout.
Please note that international delivery rates vary depending on location and weight of order.
At checkout, you will find the accurate international shipping estimate for your location. Please note that delays in delivery may occur during public holidays.
DO YOU OFFER PAYMENT ON DELIVERY?
Unfortunately, we do not offer this service at this time.
DO YOU SHIP INTERNATIONALLY?
Yes, we are happy to ship internationally to all allowable countries. Shipping times and prices vary. Shipping price is subject to change based on the weight of your package. You will be contacted if your shipping cost goes higher than our estimated cost on the site for your region. Items shipped outside may be subject to customs delays, tariffs, duties, taxes and/or VAT prior to delivery and are the sole responsibility of the customer. Triple A does not charge or collect any fee other then what is paid at the time of your purchase.
ARE THERE ANY RESTRICTIONS OR LIMITATIONS FOR STANDARD OR EXPRESS SHIPPING ORDERS?
Some restrictions may apply. Orders exceeding weight or size may require additional postage. We will make every effort to ship your items together in one package within a similar time frame. Should multiple packages be shipped we will e-mail confirmation and tracking for each separate package. In certain cases we may contact you with a quote if additional charges or shipping times are added beyond what is originally estimated.
DO YOU DELIVER TO OFFICES?
Yes, you can have your orders delivered to any address within our coverage that is convenient for you. However, Triple A is not liable for any parcels lost or stolen if the carrier follows specific delivery instructions.
Refunds & Returns
Thank you for shopping with Triple A however we do not issue refunds. If a problem occurs with your order, please contact us and we will do our best to resolve your issue.
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help. We advise you inspect your products upon delivery. You have 24 hours to schedule a return with our customer service reps by calling the hotline or sending an email to email@example.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. Item must be in the original packaging and needs to have the receipt or proof of purchase.
We do not offer returns for Sale Items as they are final purchases. Items scheduled for pickup also have 24 hours from when order was placed to be eligible for return.
Terms and Conditions
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
HOW WE USE COLLECTED INFORMATION
Triple A collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Please note that an inactive account constitutes any account that does not have any activity such as logging in, messages to customer service, orders, etc. via a registered online account for more than a 365 day period.
Should this happen the registered e-mail and all information contained therein such as orders, wish-lists, contact information, or anything regarding the account will be deleted.
Any registered e-mail account that is deleted may be re-registered for a new account.
Triple A will not be responsible for any information that is lost due to such inactivity.
SHIPPING AND ORDER RELATED POLICIES
Please Note – The terms and policies listed below are non-negotiable and subject to change without notice. They apply to each order or return placed on the website.
WEB BROWSER COOKIES
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
All products advertised, sold or described from this website in relation to Triple A and it’s employees are done to the best of our ability with no warranties expressed or implied. Triple A will not be held liable for any injuries or damage incurred due to improper use of any of its products.
CREDIT/DEBIT CARD FRAUD
All instances of Credit/Debit Card Fraud or theft will be prosecuted to the fullest extent of the law.
In order to help mitigate fraud we may at times request that you fill out a credit card authorization form – if such is necessary detailed instructions will be sent via e-mail.
We reserve the right to cancel any order that we deem fraudulent or suspicious.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.